Bellman & Symfon has determined that, in rare cases, the BE1442 Flash Receiver may pose a safety risk during a power loss due to a battery backup malfunction. The Flash Receivers were sold primarily between June 2016 and December 2019 and product eligibility is determined by the manufacturing label or the product serial number.
Customer safety is always our top priority, and we have voluntarily decided to update affected Flash Receivers, free of charge. If your product is among the affected, we encourage you to update it following the steps below.
The Flash Receiver battery backup is designed to step in if the power goes out. In the event that the backup batteries have been depleted, and a fire accident occurs during power loss, your Flash Receiver will not produce an alert. Your Visit Smoke Detector will however still sound an alarm.
To see if your Flash Receiver is eligible for the program, start by checking the manufacturing label at the back of the unit marked in blue. If you see any of the below dates, your unit is not affected and you don't need to do anything further.
If you can't find a label or if another date is printed on it, use the serial number checker below to see if your Flash Receiver is eligible for the program.
Note: By tapping the button, you will leave this page. You can always navigate back again by tapping the Back button.
After registration of your serial number and contact information, you will receive a postage-paid Return Kit.
Note: While you wait to receive your Return Kit unplug the Flash receiver power adapter from the wall outlet and plug it back in again. This will activate the recharging for the backup batteries. If the Power LED doesn't light up or starts to blink, your battery backup is malfunctioning.
Approximately 1 week after returning your Flash Receiver, you will receive a delivery or post notification to collect your updated unit.
Note: Installing your updated unit is easy, just reconnect it to the power adapter and it's good to go.
Within 30 days, you will receive a follow-up call to ensure that everything is working. We are also more than happy to answer any questions you might have.